Policies

Return Policy

Mosquito’s happy to take any product back as long as it’s in its original condition and a current offering from our catalog, FOB HB. A 20% restocking fee will be charged for all returns and is available as a credit to your account. Private label is not available to return.

Warranty Work

 

PLEASE DO NOT WORK ON ANY PRODUCTS WITHOUT CALLING

  • All work must be authorized, or your warranty may not be accepted.
  • RMA numbers must be assigned for any work, prior to any action being taken. NO EXCEPTIONS.

 

One-Year Free Service Contract

With the exception of motor brushes, Mosquito -America will repair or replace the vacuum and replace worn parts caused by normal use for free, during the first year after purchase. Not including floor tools.Freight not included.

Miscellaneous

Carbon Brushes must be changed when needed, not part of the warranty as it’s a wear item. Wear is not covered for any parts. Non-use of paper bag voids the motor warranty as particles superheat the motor. Dust inside the vacuum body, motor, motor Hepa filter, the motor cavity is a sign of not using the disposable bag voiding this warranty. * Prices are subject to change.

Please Send Us Photos So We Can Best Help You

We often ask for photos to expedite claims. Most claims are solved with just a photo.

  • Occasionally Mosquito will want the product back for testing/evaluation.
  • Mosquito builds all its products in Huntington Beach, California.
  • Any product failure is of great importance & corrective action is taken immediately when a product deficiency is found.

Order Policy

Send all orders to orders@mosquito-america.com. Mosquito will send you an order
confirmation within 8 working hours, please sign and return the confirmation promptly. 

Thanks for your business. Please contact us with any questions.

 

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